This medical devices business was going through a period of exciting growth thanks to its innovative product range and increasing market demand. Its UK HQ is the centre for all global product development, manufacturing and sales and the company needed to attract between 40 and 50 new candidates each year in order to maintain its market leadership and growth. As it was a fairly new business, there was no established system in place to optimise recruitment. Managers in different areas of the business used a variety of specialist recruitment companies to find staff.
Fees were fairly high, processes inconsistent, candidate care was low and the small HR team was spending a high proportion of time in administrating recruitment and in fielding calls from recruitment agencies. Expion was one of the preferred specialist agencies used by the technical and R&D areas. We approached the newly promoted HR Manager and proposed that we be appointed to manage and co-ordinate the recruitment process for all of the business on her behalf.
Expion was appointed as the Managed Recruitment partner for all areas of the business above shop floor level. Expion’s specialist team implemented a managed recruitment programme which involved:
- Selection of partner agencies
- Agreement of new terms with partners
- One process for new job authorisation & specifications
- Individual contact with all managers
- Briefings for selected agencies
- Recruitment of all staff members
Expion implemented a common system for managers to review candidates but gave them the flexibility to choose the number of CVs on a shortlist. The Expion team took over from the client HR team as first line of contact for managers and any agencies wishing to supply the business. This freed up the client HR team to focus on more proactive HR activity including training and development.
Outcome & Results
Since being appointed as Managed Service provider, Expion has recruited more than 40 members of staff for the business in areas as diverse as sales, marketing, quality, finance and research. The HR team has been delighted with the success of the service as they have been able to focus on developing HR strategy and activities for the business. Feedback from candidates shows that candidate care has significantly improved, resulting in a higher number of offer acceptances. The service is now being developed to increase the number of candidates attracted to the company through social media channels.